Terms and Conditions

Service

Service is something which we find very important. If you have questions about our products, our company or any other question related to who we are and what we do you can always contact us.

Quality

You can expect from us to receive a great quality product.
Our products are made to our highest quality standards and made to last LONGER THAN most other brands! 
However, Due to the nature of the game, and the way products for canoe polo are used, damage caused by using the product are excluded for warranty. 

Payment & Bank references

All payments should be done to the below mentioned account. Payment by credit card / Paypal can be additionally charged depending on the amount and type of product. We do not accept cheques.

Prices and information on this website

No rights can be claimed from information and prices mentioned on this website. Price and specification can change without prior notice.
Of course we do all we can to avoid spec changes and wrong information! 

Delivery / Transport

Delivery costs will be charged on all orders. We work with flat rate charge per product based on 3 delvery zones. Delivery service will usually take 3-14 days for delivery. (  we are not resposible for late deliveries )
Cost of  shipment depends on delivery destiantion. Providing us with the correct delvery address/details is the responsiblty of buyer. 
In case delvery should be done to a different address from mentioned on the invoice this should be notified to us immedialty after receival of the invoice/delivery note. In case our courier cannot deliver at first attempt a surcharge of 35% ( of the actual transport cost ) will be charged to buyer in full.  
If you need your product quickly you can request EXPRESS delivery.  Additional cost will be charged to buyer in case we can provide this service.  

Paddle delivery

Paddles will be delivered un-assembled. This is to avoid extremely high shipping cost.
Shipping companies calculate the cost for a parcel by the volume of the box, not by the actual weight. This causes very high delivery cost for fully assembled paddles.  On request we can make a quote for shipping cost of a fully assembled paddle(s).

Damage insurance

All deliveries / shipments booked by DDS / VORTEX are including a basic transport insurance.
We advise you to check the parcel upon arival for damages. In case you received a damaged product it is obliged to check the parcel and products packed inside the parcel upon arival. In case of any damage it must be notified to the delivery company ( driver ) immediatly.
Make pictures of the damages and notify us within 24 hours with an explanation of the damage and pitcutes of the damage. ( not applicable for our dealers )   If you received a damaged product please fill our our INSURANCE form.

How we work?

We sell our paddles and kayaks thru selected KEY dealers and also direct to end users. If you live near a local dealer we strongly recommand to purchace a paddle from them. They can give you advise, and better service in case of any problem. If you don’t live near a shop that sells our paddles we are of course  more than happy to help you choose the right paddle. Paddles, gear and kayaks can be ordered in our online shop.

We do not accept orders placed via FACEBOOK, MESSENGER or any other social media.
Orders should be placed preferably  in our shop  or by e-mail. If you place your order by email please mention: your name, delivery address, Phone number, email address, the type, name size of the product(s) you would like to order.

Choose your paddle

We can help you choose the paddle of your needs. Most of our customers already know what paddle the need/want.  But we understand you might need help to figure out specific details of the paddles.  It’s easy, just ask us.